Access Fix

Can't log in to WordPress?

Locked out of your admin? Password reset not working? We'll get you back in — and harden the login properly so it doesn't happen again.

< 1 hr
Average recovery time
100%
Login recovery success rate
8+ yrs
WordPress experience
Symptoms

What you're experiencing

Login problems come in several forms — each with different causes.

✕
Password reset email never arrives
PHP mail issue or email blocked by spam filters
✕
Correct credentials still show "invalid"
Cookie issue, caching problem, or corrupted user data
✕
Security plugin has locked you out
Too many failed attempts triggering an IP block
✕
You no longer have admin access
Role changed, user deleted, or site hacked
!
Two-factor app lost or phone replaced
Recovery codes not set up or lost
!
wp-login.php redirects or gives an error
Custom login URL forgotten, or login page misconfiguration
Our process

How we recover access

We recover access safely without deleting data or breaking the site.

01
Diagnose the block

We identify the exact cause — bad password, plugin lockout, email issue, or database problem.

~15 mins
02
Recover access

We reset the password or user role directly in the database — no email required.

~20 mins
03
Fix the root cause

Whether it's an email problem, a locked IP, or a security misconfiguration — we fix it so it won't happen again.

~30 mins
04
Harden login security

Two-factor auth, login attempt limits, and wp-admin protection configured properly.

~30 mins
Root cause

Why it happened

Most login issues are caused by one of these.

Broken email delivery
WordPress's default PHP mail is unreliable. Password reset emails often go to spam or don't send at all.
Security plugin misconfiguration
Wordfence, iThemes Security, and similar plugins can be overly aggressive and lock out legitimate users.
Plugin conflict
A recent update to a plugin or theme can break the login page — a white screen or redirect loop.
Compromised account
If your site has been hacked, admin accounts are often changed or removed. We check for this during recovery.
How it works

Get back in

We handle fixes as part of a care plan — so you're not just sorted today, you're protected going forward by the same team who fixed it.

Build
£149/mo +VAT
4 hrs / quarter

Good for:

  • Sites that need more than just maintenance
  • Owners who want things done, not managed
  • Businesses actively growing their web presence
Partner
Best for WooCommerce
£379/mo +VAT
12 hrs / quarter

Good for:

  • Lead-gen, bookings or revenue-driven sites
  • Ongoing dev, not just maintenance
  • A named contact who knows your business

No contracts · UK support team · 3-month minimum

FAQ

Common questions

Can you get in without my password?
+
Yes — we access the database directly through cPanel or Plesk and reset the password at source. No email required.
Will you lose any of my content?
+
No. We only touch the user record in the database — nothing else is changed.
What if the problem is a plugin?
+
We can temporarily disable plugins via FTP or file manager without logging in, which usually restores access immediately.
Can I prevent this happening again?
+
Yes. Proper SMTP setup (so password resets work), login attempt limits, and two-factor auth eliminate most causes.
Related

Also useful

Urgent
Site has been hacked
If login issues are because of a hack.
Hot
Email not working
Fix password reset emails properly.
Normal
Security hardening
Proper login protection as standard.

Locked out? We'll get you back in.

Get in touch and we'll recover your WordPress access quickly — typically within the hour.

UK team · 2-hr response · No guessing