What's going wrong
Any of these means you're potentially losing sales right now.
How we fix it
WooCommerce issues are complex — we diagnose systematically, not by guessing.
We reproduce the problem in a staging environment — exactly as your customers are experiencing it.
Error logs, plugin isolation, payment gateway testing, and database queries reviewed.
Fix applied to staging. Full checkout flow tested — add to cart, payment, confirmation, admin notification.
Fix deployed to live site. Live checkout tested. Monitoring set up to watch for recurrence.
Why WooCommerce breaks
Common causes in order of frequency.
Most of the WooCommerce stores we look after aren't in trouble when they come to us. Stores need more careful handling than a standard WordPress site: updates tested against a live checkout, extensions that don't always agree with each other, and downtime measured in lost orders rather than pageviews. That's ongoing work rather than a one-off fix, and it's covered by our Build and Partner care plans.
See Build & Partner plans →Fix your WooCommerce issue
Get it fixed as a one-off — scoped and quoted before we start, no plan required. Or put it on a care plan and the same team keeps it sorted going forward.
No contracts · UK support team · 3-month minimum
Common questions
No — we work on staging and only deploy the fix once we're confident. Your store stays live throughout.
Yes. Stripe, PayPal, Klarna, Worldpay, and most major WooCommerce payment plugins. Let us know which you're using.
Yes — Build and Partner both cover WooCommerce sites. Both plans include quarterly support hours for WooCommerce queries, troubleshooting, and small changes, with Partner adding dedicated account management and more dev capacity for larger store work.