WooCommerce Support & Help | UK WooCommerce Experts

Symptoms

What's going wrong

Any of these means you're potentially losing sales right now.

Checkout not completing or throwing an error

Payment gateway or plugin conflict

Order confirmations not reaching customers

Email deliverability issue

Cart showing wrong prices or items

Caching or plugin conflict

Payment gateway failing after an update

API change or plugin conflict

Slow store pages or timeouts at checkout

Performance issue under load

Stock levels not updating correctly

Database or plugin issue

Our process

How we fix it

WooCommerce issues are complex — we diagnose systematically, not by guessing.

Replicate the issue

We reproduce the problem in a staging environment — exactly as your customers are experiencing it.

~30 mins

Diagnose root cause

Error logs, plugin isolation, payment gateway testing, and database queries reviewed.

~1 hr

Fix and test

Fix applied to staging. Full checkout flow tested — add to cart, payment, confirmation, admin notification.

1–3 hrs

Deploy to live

Fix deployed to live site. Live checkout tested. Monitoring set up to watch for recurrence.

~30 mins

Your fix, sorted

Fix your WooCommerce issue

Get it fixed as a one-off — scoped and quoted before we start, no plan required. Or put it on a care plan and the same team keeps it sorted going forward.

One-off fix

POA

No care plan needed. We scope the job and quote it before we start, so you know the cost upfront — no open-ended hourly meter. Most small fixes land between £85 and £170; larger jobs are scoped and quoted per job.

Want it handled long-term?

A care plan keeps the same team on your site — updates, backups, security and support, so this doesn't happen again. From £49/mo +VAT.

Move onto a plan within 30 days and your fix cost comes off your first month.

No contracts · UK support team · 3-month minimum

Root cause

Why WooCommerce breaks

Common causes in order of frequency.

Plugin update conflicts

WooCommerce, payment gateways, and related plugins update frequently. A version mismatch breaks the checkout flow.

Caching misconfiguration

Page caches that don't exclude cart and checkout pages cause customers to see stale data.

Payment gateway API change

Stripe, PayPal, and others update their APIs periodically. Plugin updates that aren't applied break the integration.

Email delivery failure

PHP mail unreliability means order confirmations go to spam or don't arrive. SMTP setup fixes this permanently.

Not broken, just want it looked after?

Most of the WooCommerce stores we look after aren't in trouble when they come to us. If yours is running fine and you just want it looked after properly, that's what our WooCommerce maintenance service covers.

See WooCommerce maintenance →

FAQ

Common questions

Will you take my store offline to fix it?

No — we work on staging and only deploy the fix once we're confident. Your store stays live throughout.

Do you work with all payment gateways?

Yes. Stripe, PayPal, Klarna, Worldpay, and most major WooCommerce payment plugins. Let us know which you're using.

Is WooCommerce covered in care plans?

Yes — Build and Partner both cover WooCommerce sites. Both plans include quarterly support hours for WooCommerce queries, troubleshooting, and small changes, with Partner adding dedicated account management and more dev capacity for larger store work.

WooCommerce problem?

What's going wrong

How we fix it

Fix your WooCommerce issue

Why WooCommerce breaks

Common questions

Also useful

Store broken? We'll fix it today.