What you're seeing
Any of these means your site has stopped working for visitors.
How we fix it
We don't guess. We follow a systematic diagnosis process to find the root cause and fix it properly.
We identify the exact error — server logs, PHP error logs, and database checks. No guessing.
Plugin conflict, failed update, database corruption, server issue — we pinpoint it before touching anything.
We fix the root cause — from restoring a backup to manually repairing a database or rolling back a bad update.
We test everything is working, check for secondary issues, and monitor uptime for 24 hours post-recovery.
Common causes
Most downtime is avoidable. Here's what causes it.
Get your site back online
Get it fixed as a one-off — scoped and quoted before we start, no plan required. Or put it on a care plan and the same team keeps it sorted going forward.
No contracts · UK support team · 3-month minimum
Common questions
We aim to respond within 2 hours during UK business hours. Care plan clients on Build and Partner have guaranteed SLA response times.
Almost all WordPress downtime is fixable remotely. In rare cases involving server hardware, we'll liaise with your hosting provider directly.
Yes — we'll need cPanel, Plesk, or hosting provider access to view server logs. We'll ask for only what we need.
We'll fix the live site without restoring a backup where possible. If a restore is the best option, we'll tell you first and only proceed with your agreement.
If it was caused by an unmanaged update or plugin conflict, yes — unless you put ongoing cover in place. That's what our care plans are for.