WordPress Support Service for Care Plan Members

Day-to-day WordPress support service included in every care plan. Questions answered, small tasks handled, and a developer who actually knows your site.

✓ Included in every plan ✓ 4-hr response SLA ✓ No helpdesk gatekeeping ✓ Plain English always

What we actually do.

Raise a request

Email or call — however you prefer. Your request goes straight to the technical team.

Email or phone
WhatsApp on Build+
Reaches the technical team

We respond fast

We pick up requests quickly and get straight to the point — no scripted first-line replies.

Reply within 1 business day
No first-level gatekeeping
Assessed by a developer

Developer handles it

The developer on your account investigates and resolves — no passing around.

Code-level access
Root cause found
Fix deployed + documented

You're kept informed

Plain-English updates as we work, followed up by email once it's resolved.

Status updates by email
Explained in plain English
Resolution confirmed in writing

Everything in your plan.

Email support on all plans

All plans include email support. Build and Partner get priority response ahead of Maintain clients.

Phone support

Build and Partner plans include a direct phone line to your developer.

Included support time

Build and Partner plans include quarterly support hours for small tasks, fixes, and questions.

Same-timezone account management

Your account is handled by our core team — same working hours as you, no handoffs, no communication lag.

Developer who knows your site

You're not explaining your setup every time. We know your stack, plugins, and history.

Followed up in writing

Every request and resolution is confirmed by email — you always have a record of what was done and why.

How we compare.

Feature

Plugin / host support

WP Care Pros

Developer responds directly (not a script)

Rarely

✓ Always

Reply within 1 business day

Often 24–48h+

✓

Can make code changes directly

✗

✓

Handled by your actual developer

Rarely

✓

Technical team on every request

✗

✓

Included in monthly plan cost

✗ (pay per issue)

✓

Included in every care plan.

Maintain

£49/mo +VAT

Updates, daily backups, security monitoring, uptime alerts and a monthly health report.

Build

£149/mo +VAT

Everything in Maintain, plus bi-weekly maintenance, priority support, and 4 hrs dev time per quarter.

Partner

£379/mo +VAT

Everything in Build, plus 12 hrs/quarter, 1 emergency callout per quarter (first 2 hrs free), a dedicated account manager, and premium plugin licences.

No contracts. Cancel anytime. UK support team.

Straight answers.

Anything WordPress-related during business hours: something's broken, a plugin isn't working, a question about the backend, a small content tweak — all handled within your plan's included support hours.

We aim to reply within 1 business day (Mon–Fri, 9am–5:30pm). Build and Partner clients get priority — their requests are picked up ahead of Maintain. In practice most requests are answered the same day.

We'll flag it upfront and quote separately before doing any extra work. No surprises on your invoice.

Yes — if it's running on your WordPress site, we'll help. If the issue is a plugin bug, we'll liaise with the developer on your behalf.

Standard support covers Mon–Fri, 9am–5:30pm. Outside those hours, email us and we'll pick it up as soon as someone is available. For critical issues during business hours, our Emergency Support service means your request jumps the queue immediately.

WordPress specialists on your account — not a helpdesk queue.

What we actually do.

Everything in your plan.

How we compare.

Included in every care plan.

Straight answers.

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Stop managing WordPress yourself. Let us handle it.