WordPress Support Service
WordPress support from people who actually know it.
Day-to-day WordPress support service included in every care plan. Questions answered, small tasks handled, and a developer who actually knows your site.
What we actually do.
Email or call — however you prefer. Your request goes straight to the technical team.
- Email or phone
- WhatsApp on Build+
- Reaches the technical team
We pick up requests quickly and get straight to the point — no scripted first-line replies.
- Reply within 1 business day
- No first-level gatekeeping
- Assessed by a developer
The developer on your account investigates and resolves — no passing around.
- Code-level access
- Root cause found
- Fix deployed + documented
Plain-English updates as we work, followed up by email once it's resolved.
- Status updates by email
- Explained in plain English
- Resolution confirmed in writing
Everything in your plan.
All plans include email support. Build and Partner get priority response ahead of Maintain clients.
A real UK phone number that reaches a real person. No menus, no call centre, no ticket before you can talk to someone.
Build and Partner plans include quarterly support hours for small tasks, fixes, and questions.
Handled by our UK team on UK business hours (Mon–Fri, 9am–5pm). No overseas call centres, no working across a time difference.
You're not explaining your setup every time. We know your stack, plugins, and history.
Every request and resolution is confirmed by email — you always have a record of what was done and why.
From maintenance to full partnership.
No contracts. Cancel anytime. UK support team.
How we compare.
Straight answers.
Anything WordPress-related during business hours: something's broken, a plugin isn't working, a question about the backend, a small content tweak — all handled within your plan's included support hours.
We aim to reply within 1 business day (Mon–Fri, 9am–5pm). Build and Partner clients get priority — their requests are picked up ahead of Maintain. In practice most requests are answered the same day.
We'll flag it upfront and quote separately before doing any extra work. No surprises on your invoice.
Yes — if it's running on your WordPress site, we'll help. If the issue is a plugin bug, we'll liaise with the developer on your behalf.
Standard support covers Mon–Fri, 9am–5pm. Outside those hours, email us and we'll pick it up as soon as someone is available. For critical issues during business hours, our Emergency Support service means your request jumps the queue immediately.