Site down, hacked, or broken? Use the form — we move fast. If we can take the job, we confirm and send a payment link; work starts on receipt. £250 +VAT upfront. No care plan required.
£125/hr +VAT · 2-hour minimum
When it's a WordPress emergency, you call 999.
0208 0505 999Monitored Mon–Fri, 9am–5:30pm. Out of hours? Use the form — we check it.
We'll review your request and come back to you before any work begins or payment is taken. No commitment until you hear from us.
Describe the problem using the form on this page. Include as much detail as you can — the more we know, the faster we can assess it.
We acknowledge receipt, ask any diagnostic questions we need, and confirm whether we can take it on.
If we can take it on, we confirm and send a £250 +VAT payment link. Work starts on receipt.
Work begins on receipt of payment. We keep you updated throughout and explain the root cause once it's resolved.
During business hours, we aim to acknowledge your request within 2 hours and confirm whether we can take it on. Out of hours, we check emails as soon as we can.
Your issue doesn't sit in a pile with routine tasks. Emergency callouts are picked up before anything else in the queue.
We get into your site and fix the problem where we can — or give you clear, specific next steps if something needs to come from your end first (hosting access, login details, etc.).
Checkout down, payment gateway broken, orders not sending — all covered.
Every emergency is documented with root cause and recommendations to prevent recurrence.
Works as a standalone service — no care plan needed. Pairs with any plan for complete coverage.
£125/hr +VAT · 2-hour minimum, paid upfront on acceptance. Additional time quoted before we continue. VAT invoice on completion.
No contracts · Incident report included
Managed updates, verified backups, and monthly security scanning significantly reduce the chance of a critical failure. Partner plan holders also get one callout per quarter included — first 2 hours on us.
Partner clients get the first 2 hours of one emergency callout per quarter at no extra charge. That's up to £250 of emergency cover every 3 months, built into your plan.
Build and Maintain clients can access emergency support at the standard rate. Submit a request — as existing clients, review is fast and we already know your site.
No care plan required. Submit the form, we'll review the problem and let you know if we're the right people to fix it. No payment until we confirm we can take the job.