Your site doesn't break on a schedule. Neither do we.
Site down, critical break, or true out-of-hours panic? Use the form. We move fast. If we can take the job, we confirm and send a payment link; work starts on receipt. £250 +VAT upfront. No care plan required.
£125/hr +VAT · 2-hour minimum
When it's a WordPress emergency, you call 999.
0208 0505 999Monitored Mon–Fri, 9am–5pm. Out of hours? Use the form — we check it.
Need a normal one-off malware clean during business hours, not panic pricing? Use our hacked-site fix.
We'll review your request and come back to you before any work begins or payment is taken. No commitment until you hear from us.
What emergency WordPress support covers.
Emergency WordPress support is priority, paid access to a developer when a site is down, critically broken, or needs out-of-hours cover, outside the normal queue, with no subscription required. For a standard hacked-site clean, start on the hacked-site fix page instead.
Describe the problem using the form on this page. Include as much detail as you can — the more we know, the faster we can assess it.
- No commitment at this stage
- Takes 2–3 minutes
- Received during or out of hours
We acknowledge receipt, ask any diagnostic questions we need, and confirm whether we can take it on.
- Acknowledgement sent
- Diagnostic questions if needed
- Clear confirmation either way
If we can take it on, we confirm and send a £250 +VAT payment link. Work starts on receipt.
- Payment link sent via Revolut
- £250 +VAT upfront (2-hr minimum)
- VAT invoice on completion
Work begins on receipt of payment. We keep you updated throughout and explain the root cause once it's resolved.
- Status updates as we work
- Root cause explained plainly
- Full incident report sent
What every callout covers.
During business hours, we aim to acknowledge your request within 2 hours and confirm whether we can take it on. Out of hours, we check emails as soon as we can.
Your issue doesn't sit in a pile with routine tasks. Emergency callouts are picked up before anything else in the queue.
We get into your site and fix the problem where we can — or give you clear, specific next steps if something needs to come from your end first (hosting access, login details, etc.).
Checkout down, payment gateway broken, orders not sending — all covered.
Every emergency is documented with root cause and recommendations to prevent recurrence.
Works as a standalone service — no care plan needed. Pairs with any plan for complete coverage.
No surprises on price.
£125/hr +VAT · 2-hour minimum, paid upfront on acceptance. Additional time quoted before we continue. VAT invoice on completion.
No contracts · Incident report included
Once we're done, we can talk about keeping your site protected long-term. See care plans →
WordPress emergency? You're in the right place.
Works differently depending on your plan.
Partner clients get the first 2 hours of one emergency callout per quarter at no extra charge. That's up to £250 of emergency cover every 3 months, built into your plan.
- First 2 hours free, per quarter
- Additional time at £125/hr +VAT
- No payment link — we just get on with it
Build and Maintain clients can access emergency support at the standard rate. Submit a request — as existing clients, review is fast and we already know your site.
- £125/hr +VAT, 2-hour minimum
- Invoiced on completion, not upfront
- Fast turnaround — we know your stack
No care plan required. Submit the form, we'll review the problem and let you know if we're the right people to fix it. No payment until we confirm we can take the job.
- No prior relationship needed
- Review before any commitment
- Payment only if we accept the job
How we compare.
Straight answers.
Site completely down, defaced, checkout broken, critical errors preventing the site from loading, or any issue causing direct business impact right now. A standard malware clean that can wait for a scoped quote belongs on the hacked-site fix page. If you are unsure, call. We would rather you check.
During business hours (Mon–Fri, 9am–5pm), we aim to acknowledge your request within 2 hours and confirm whether we can take the job. Out of hours, submit the form — we check it as soon as we can. If your site is down at 9pm on a Sunday, it'll be the first thing we look at Monday morning, or sooner if we catch it.
We stay on it until it's resolved, or until we've reached a stable state and have a clear next step for the morning. You'll never be left without an update.
On the Partner plan, one emergency callout per quarter is included — the first 2 hours are on us (£250 +VAT value). Any time beyond that is billed at £125/hr +VAT. Maintain and Build clients are welcome to use emergency support at the standard rate.
No — Emergency Support is a standalone service. You don't need to be on a care plan. That said, Partner plan holders get one callout per quarter included, so if you're having emergencies it's often worth the maths.
We charge £125/hr +VAT with a 2-hour minimum. When we accept a job, we send a payment link for £250 +VAT via Revolut — work begins once that's received. If the fix takes longer than 2 hours, we quote for the additional time before continuing. A VAT invoice is issued on completion.